Our 30-Day Open-Jar Refund Policy

We believe deeply in the rituals, ingredients, and results behind Mindful Minerlas & Orevital. If your skin and your spirit aren’t vibing with a product within 30 days, we’ll make it right — even if the jar is open.

1. We Believe in Our Formulas (So You Can Test Them, Not Just Stare at Them)

Skin care is personal. We want you to actually use your products — not feel guilty about opening them. That’s why we offer a full 30-day refund window from the date of delivery, even on gently used, open jars.

✨

Try it. Feel it. Decide.
If it’s not love within 30 days, let us know. We’ll help you exchange it or issue a refund, because your confidence matters more than keeping a product that doesn’t feel right on your skin.

2. What’s Covered Under Our 30-Day Policy

Here’s what you can expect from us:

Timeframe: Requests made within 30 days of delivery.
Condition: Opened and gently used jars, bottles, or tubes are welcome.
Resolution: You can choose a refund to the original payment method or a store credit for another ritual to try.

We may ask for a quick note about your experience so we can continue to refine, improve, and innovate — but that feedback is optional.

3. How to Request a Refund or Exchange

It’s simple and human — no interrogation, no guilt. Just:

Reach out to us at [support@yourbrand.com] within 30 days of delivery.
Include your order number and the product(s) you’d like to return or exchange.
We’ll walk you through next steps, including any return shipping details if needed.

4. When We May Not Be Able to Refund

To keep things fair for everyone, our 30-day open-jar policy does not apply to:

Heavily used products with almost no remaining contents.
Items marked as final sale or limited-edition promos when clearly noted.
Orders past the 30-day window from confirmed delivery.

We review each request with kindness and common sense. If you’re unsure, reach out — we’re always happy to talk it through.

At Mindful Minerlas & Orevital, we obsess over what goes on your skin as much as what goes into our jars. Our formulas are crafted with high-quality, skin-kind ingredients that align with modern safety and transparency standards.

We draw inspiration from EWG-style clean beauty principles — reducing questionable ingredients, prioritizing gentle, purposeful actives, and designing routines that respect your skin barrier.

*We are actively building toward even more transparent ingredient labeling and safer formulations as part of our ongoing EWG-inspired skincare campaign.

Good skin karma should come with good planet karma. Our packaging is designed with eco-conscious materials where possible, favoring recyclability, minimal plastics, and thoughtful design over waste.

Less Waste Thoughtful Design Planet in Mind

Please check your local recycling guidelines for how to best dispose of or recycle our jars, caps, and outer boxes.

1 Email us at [support@yourbrand.com] with your order number.
2 Tell us which product didn’t work for you and why (optional, but super helpful).
3 We’ll confirm your eligibility and share instructions for a refund or exchange, depending on your preference.

Our team usually responds quickly on business days, because we know skincare questions don’t like to wait.

This policy applies only to purchases made directly through Mindful Minerlas & Orevital official channels. Retail partners or third-party platforms may have their own return policies. We reserve the right to update or modify this refund policy at any time, while always honoring the terms that applied at the time of your purchase.